• How to return a product

Before returning an item, please check our flashdeals return conditions, stated below, to make sure your item is eligible for return.

You have 7 calendar days to notify us that you want to return your product after its reception.

If your return meets all the requirements, you can contact us via our contact page.

  • Valid period of time to return the product

All items sold on flashdeals, under certain conditions, can be returned within a period of 7 days from delivery date.
Example: If I received my product on Monday 5th, I have until next Sunday 12th to contact Customer Service.

NOTE: You have 7 days notify your return, online or by calling Customer Service, from the day you received your purchase.
However, We advise you to contact the manufacturer if the product has a warranty.

 

  • Conditions for returning an item

Requirement for a valid procedure

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met
  • Return method
  • Refund method that you would like and the necessary information associated (bank account number, etc.)
  • Return form returned with the product

Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once your product retrieved we will perform a quality check.
If the quality check successful, we will refund you according to your requested refund method. This will happen within 10 days starting your return request submitted.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

  • Sending the product back to Flashdeals

Upon submitting your return request, we will arrange a pick-up time within 48 hrs.

Note that for pick-up, we will make 2 scheduled attempts.

However, pass 2 pick-up attempts, we will cancel the return procedure and you will not be able to return your product to us anymore.